By using the website and services provided by Bistro Étoile SRL ("we", "the Restaurant") you accept these Terms. Please read them carefully. If you do not agree, please do not use the services.
1. Who we are
Bistro Étoile SRL, registered at Str. Academiei 14, Sector 1, Bucharest, VAT RO99999999, J40/0000/2024, phone +40 721 000 000, email contact@bistro-etoile.ro.
2. Services offered
The site offers: menu browsing, online table reservation (with or without card pre-authorisation), orders for delivery or pickup, loyalty programme, informational content (blog, events).
All prices are in RON and include VAT. Differences from in-store prices may apply for time-limited promotions and are clearly displayed.
3. Your account
For reservations and recurring orders you may create an account. You are responsible for keeping your credentials safe. We recommend 2FA (available at /account/security).
We reserve the right to suspend accounts with fraudulent activity (referral abuse, repeated chargebacks, abusive review content), with prior notice where possible.
4. Reservations and cancellations
Reservations are confirmed by a confirmation code sent via email and SMS.
For peak-hour bookings or parties >6 people we may request a card pre-authorisation as no-show guarantee. The hold is released automatically upon arrival. For no-shows we capture 50 RON / person from the pre-authorisation.
Cancellation is free up to 4 hours before the reservation. Between 4h and 30 min: 50% of the hold. Less than 30 min: 100%.
Penalty disputes: you may contest within 48h of capture via /reservations/{code} or by emailing contact@. Our team replies in <72h.
5. Delivery and pickup orders
Order is final upon payment confirmation. Payments are processed by Stripe (3D Secure / SCA applied automatically).
Estimated delivery/preparation times are indicative. If significantly delayed (more than 15 min beyond estimate), we will offer cancellation or a loyalty bonus.
Returns: food cannot be returned once prepared (perishables, GEO 34/2014 art. 16(e)). For quality issues (spoiled food, wrong order), contact us within 2h of delivery for a full refund or re-send.
6. Payments
We accept Visa / Mastercard / Maestro via Stripe. Online payments are processed exclusively on Stripe infrastructure — we do NOT store card numbers on our servers.
Partial or full refunds are processed in 5-10 business days (depending on the issuing bank).
7. Loyalty programme
1 point is awarded for every 1 RON spent on completed orders. Points expire after 12 months of inactivity.
Available rewards: discounts or free products, visible at /account/loyalty.
Referral code: you receive 200 points for each friend who creates a new account and places a first order > 80 RON, after phone OTP validation (anti-fraud).
Detected abuse (multiple accounts, identical fingerprint, IP) leads to forfeit of fraudulently earned points and account suspension.
8. Intellectual property
Site content (text, photos, design, "Bistro Étoile" branding) belongs to Bistro Étoile SRL or is licensed from third parties. You may not copy, redistribute or commercially exploit without written permission.
Reviews you post remain yours, but you grant us a non-exclusive, royalty-free, worldwide licence to display them on the site and in marketing materials (with partial name shown, e.g. "John D.").
9. Limitation of liability
To the extent permitted by applicable law, Bistro Étoile is not liable for: indirect losses (lost opportunity, lost profit), service interruptions caused by extraordinary events (natural disasters, massive cyber attacks, outages of our third-party suppliers).
For allergens: we list main allergens per product, but our kitchen processes gluten, dairy and nuts. Please inform us of serious allergies at reservation/order time; we will do everything reasonable but cannot guarantee total separation.
10. Applicable law and disputes
These Terms are governed by Romanian law (Civil Code, GO 21/1992 consumer protection, GDPR + Law 190/2018). For EU consumer clients, the law of your country of residence also applies (Rome I — EU Regulation 593/2008).
Pre-litigation: please contact us first at contact@bistro-etoile.ro. We respond within 5 business days.
If unsuccessful, you may use the EU ODR platform (https://ec.europa.eu/consumers/odr) or competent courts in Bucharest.
11. Changes
We may amend these Terms occasionally. For substantial changes (price, cancellation, consumer rights), you will be notified by email at least 30 days in advance. Continued use of services after notification = acceptance of new terms.
12. Contact
Questions or issues: contact@bistro-etoile.ro, phone +40 721 000 000. For personal data and GDPR: dpo@bistro-etoile.ro.